Frequently asked questions (FAQ)
Is Steel Straw a social good company?
Yes. Steel Straw is a proud member of 1% for the Planet. A global network of businesses, nonprofits, and individuals working together for a healthy planet. We dedicate our brand to amplifying and educating people on the impacts of plastic pollution while offering a way to “be the change”. With numerous non-profit partners we are always finding ways to support a larger coalition of activists, all fighting to protect our planet from pollution.
Where is your company located?
Steel Straw sells products around the world. Our co-founders live in Los Angeles, and we have organization partners across the continent. Our manufacturer is from the Chaoshan region of China.
Are they safe to drink from?
Yes. Steel Straw’s products are made from non-toxic, FDA food grade 18/8 stainless steel metal. They have no metal aftertaste, and are BPA-Free. Stainless steel straws are also rust and scratch proof. They are completely safe to drink from, and curved for easy sipping.
Are your straws hard to clean?
No, they’re easy to clean! Our stainless steel straws are dishwasher safe, rust and scratch proof. We also provide a free cleaning brush in our gift set for the inside of your straws. Restaurants may utilize a dedicated container to soak the straws in cleaning solution, before eventually running them through the dishwasher.
What sizes do you offer?
Curved and Straight Metal Straws: Length - 215mm; Diameter - 6mm; Thick .5mm Boba Straws: Length - 215mm; Width - 12mm; Thick .5mm. Pointed tip They fit most popular stainless steel tumblers - 20 oz, 18 oz, 12 oz, and 10 oz Tumblers and Cups - Yeti (Rambler & Lowball), Hydro Flask, RTIC, Ozark, and MalloMe.
Can you straws be used with hot beverages?
Yes. All hot beverages require caution to ensure you don’t burn yourself, whether you use metal straws or not -- use common sense whenever drinking! Our metal straws help keep hot drinks hot, and cold drinks cold.
Stainless Steel Straws Reusable and Recyclable?
Stainless Steel Straws are extremely durable, and can last a lifetime! If these straws ever reach the end of their useful life, stainless steel is 100% recyclable.
Wholesale orders are subject to standard USPS shipping fees and typically ship within 1-2 business days.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at masonjars.com/steelstraw
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, fill out our contact form at masonjars.com/steelstraw.