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Frequently asked questions (FAQ)
What is Ora's background and why is she so interested in natural and herbal skincare?
Ora holds a bachelor of science (BS) in biology and a masters of science (MS) in nutrition. She also has the experience of being a mother who has a holistic approach to family wellness. She is grateful to have healed from chronic illness by working on living and eating as clean as possible on this earth. Just like food, she sees skincare as an opportunity for healing as well as fun and creative expression. As a mom, she loves watching her kids eat nori, blueberries, and apples and enjoys watching them use salve for scrapes and bumps and her lip balm for dry lips. She does not however enjoy when they decide to polish the furniture with it. Ahem.
General Products Questions
Are Ora's Amazing Herbal skincare products tested on animals?
When Ora develops a formula, she firsts tests it on herself, then her children, then other family and (human) friends.
Do Ora's Amazing Herbal's products have preservatives in them?
We use non GMO vitamin E and essential oils to aid in preserving our products.
What is the shelf life of Ora's Amazing Herbal's products?
Our unscented oil based products, such as Unscented Lip Balm, and our Touchy Skin Salve have a shelf life of about a year. Depending on how they are handled, they can last for shorter or longer time. For example if you leave your Touchy Skin Salve by a beautiful sunny south facing window, your salve is not likely to last more than 6 months before it begins to smell off. If it stays in a cool dark bathroom cabinet, it may last closer to 2 years.
Our Scented products, contain essential oils, which function as a natural preservative. They may last as long as 3 years, but we give it a year from when you open it to be on the conservative side.
How will I know if my Ora's Amazing Herbal is no longer fresh?
Trust your nose. If it smells good, it is good, if it smells bad, replace it with a new one.
Do Ora's Amazing Herbal products contain paraben, methylparaben, propylparaben?
We leave chemistry to chemists and herbal skincare to herbalists. In other words, no. We do not use any petroleum based ingredients.
Is Ora's Amazing Herbal packaging green?
We do our best to keep our packaging as environmentally friendly as possible. Some questions we ask ourselves when deciding on packaging are: Is it recycled? Is it recyclable? Is it reusable? Does it use a lot of energy in production? Does its use support a green industry? (such as plastic recycling programs) Does it use alot of energy to ship? Does it leach toxins into the product? Does it protect the product?
Are Ora's Amazing Herbal products safe for use during pregnancy?
Ora would use all of her products in her own pregnancy. Since there are varying schools of thought regrading use of essential oils during pregnancy, she recommends consulting with your health professional before using any of her scented products.
Are Ora's Amazing Herbal products safe for use on a baby?
Ora would never use any scented product on a newborn at all. Baby salve, is not scented and is safe for use. Baby Powder is not needed on a newborn, but on an older baby it is talc free and safe.
Which Product is Best for Me?
I am using your salve to treat a scar. What regimen do you recommend?
After the initial incision is healed, we have had great results using RejuviCleanse face as a mask on the area 2x/week and Touchy Skin Salve twice daily.
I have cracks on my heels. What do you recommend?
We have had great success using PowerCleanse Body and a pumice to cleanse our feet in the shower, a biweekly soak with any organic apple cider vinegar, and night time application of All Purpose Salve protected by cotton or wool socks overnight. We have actually seen significant improvements with each of these individually but using a regimen of all of these combined we have had great success.
We promise to try to get your order out just as fast as we can!
All in-stock orders are shipped during regular business days, within 24-48 hours, but usually within 24 hours.
We use the following carriers to deliver our orders: USPS, and UPS. Delivery may take between 2 to 7 days.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be.
Ora’s Amazing Herbal does not issue refunds or assume any responsibility for lost shipping cost in the case of a rejected or lost shipment for international orders.
Ora’s Amazing Herbal does not assess duties for international orders, furthermore international orders are subject to applicable customs, and import duties and taxes which are the sole responsibility of you the customer. Please contact your local customs office for details.
International Shipping charges will be applicable to all orders shipped outside the lower 48 states of USA.
We will not accept refunds.
We will absolutely replace any product damaged during shipment. Just contact us and we will get you a replacement immediately.