We're dedicated to getting your order to you as fast as possible, so our warehouse strives to have orders processed and ready to ship within 1-2 business days (Monday through Friday, 9:00 a.m. to 4:30 p.m., EST). Common carrier deliveries range from 1 to 10 days for delivery, depending on your proximity to the shipping origin. FedEx ground shipping can take anywhere from one to seven days. All delivery times are estimates.
Shipping charges for common carrier and FedEx/UPS items are calculated by factoring in the weight, dimensions, and shipping distance.
Great care is taken when packing your order, but on rare occasions errors may occur. If there is an error with any part of your shipment, please contact us within 5 business days of receiving your order.
If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following: Contact us within 1 business day. Keep the damaged packing materials for inspection. Take pictures of the damaged items and packaging.
All regularly stocked items may be returned to us if the item has not been used and the original packaging is intact. In order for returns to be accepted, your items must be returned within 10 days from receipt of your order. Please contact us before returning an item. We will create a return authorization for you and send you an e-mail with instructions on how to complete the return.
The return shipping fee for a standard return is the responsibility of the customer submitting the request. These fees may be applied after the return has been completed.
No credit will be given for damaged/used merchandise.