Products are packaged and shipped from Erie, PA, and we make every effort to ensure your order is packaged securely and shipped promptly. Products typically ship within two business days via the United States Postal Service.
Our fulfillment center operates Monday-Friday and ships product 24-48 hours of order placement. The delivery estimate begins upon order fulfillment. Carriers are not guaranteeing on-time delivery at this time.
US customers, please notify us within 14 days from your order date if you do not receive your package.
Shipping costs are non-refundable for undelivered, unclaimed or returned packages unless there is a merchant error. We are not responsible for damages incurred during shipping or for packages delivered to an incorrect address. Orders typically ship within two business days.
For consumer protection, all orders are subject to review, including credit card authorization and address verification. As a result, on occasion there may be a slight delay in order processing; your patience is greatly appreciated. While Mason Jars Company works closely with its vendors to ensure timely shipment of your order, various factors can impact the carrier's ability to deliver within the expected time frame, including your location, weather, the carrier, holidays, and other unforeseen events that may delay shipping time.
Glass jars may not be shipped in original packaging.
Refunds will not be given, unless there is a proven product defect. We must be notified within 14 days of receipt. If a product is believed to be defective, a picture showing the defective item with the order number sent to Contact@masonjars.com is necessary in order to complete the refund transaction. Mason Jars Company reserves the right to update or modify the terms of the Exchange & Return Policy at any time.