Frequently Asked Questions

Frequently Asked Questions

Most FAQs

What is Mason Jars MakerPlace?

Mason Jars MakerPlace is a marketplace for Mason Jar enthusiasts, DIYers, homebrewers, homesteaders, fermenters, creators, and crafters. MasonJars.com features authentic brands with quality products that delight and make life easier. Aside from quality products, we provide you with easy and comprehensive DIY projects, how-to videos, and recipes.

How can I contact Mason Jars MakerPlace?

You can contact Mason Jars MakerPlace with the information found on our Contact page.

If you have questions about an item, or if you’re having issues with a purchase, first contact the seller directly. Each seller ships their own items and have their own set of policies for refunds and returns.


When should I contact a Seller or Wholesaler directly?

When your question pertains to a particular item/purchase, specific shipping, seller/wholesale policies, please contact that Seller or Wholesaler Directly.


When should I contact Mason Jars MakerPlace directly?

Contact us directly for questions regarding:

  • Creating an account
  • Check out and shopping carts
  • Payments
  • Site functionality
  • Recipes and How-Tos
  • MakerPoints Rewards Program
  • How to Become a Seller or Wholesaler
  • Newsletter subscriptions.

When can I expect a response to an inquiry?

Mason Jars MakerPlace operates Monday through Friday 9am-5pm EST. Questions submitted directly to Mason Jars MakerPlace will be addressed as soon as possible. Sellers and Wholesalers will respond as soon as possble.

Where can I follow Mason Jars MakerPlace on Social Media?

We love connecting and sharing with our Social Media followers! You can follow us on:

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®2018 MakerPlace Inc. By Makers for Makers. Founded and Headquartered in Erie, PA.