What do I do if my order was received damaged or defective?

What do I do if my order was received damaged or defective?

Unfortunately, from time to time orders may arrive damaged, broken, or defective. While Mason Jars MakerPlace and our Makers do our best to ensure your order is delivered in perfect condition, something things happen that are out of our control.

Should an item arrive damaged or defective, please reach out to the Maker you purchased the item(s) from as soon as possible. It is best to include photos of the damage in your message to the Maker. Work with the Maker to reach a resolution. Please do not send damaged or defective items back to the Maker without their prior authorization.


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