Shipping & Returns

Free USA Shipping on orders $49+

Free shipping for USA destinations only.  MUST USE PROMO/GIFT CERTIFICATE CODE FREESHIP at MasonJars.com.   Wholesale orders are not included.  Mason Jars Company reserves the right to choose the shipping method regardless of method selected.  Shipping charges will not be refunded as a result of not using the coupon or due to any issues with using the coupon code.  Upon review by Customer Support, store credit may be issued to qualifying requests.  Only one coupon code may be used per order per customer.  May not be combined with any other offer, coupon code, or promotion.  Does not apply to Wholesale Partner program.  Certain restrictions may apply. 

Shipping:

reCAP products are packaged and shipped from Erie, PA, and we make every effort to ensure your order is packaged securely and shipped promptly. Products normally ship within three business days via the United States Postal Service.

Please notify us within 14 days from your order date if you do not receive your package.

Shipping costs are non-refundable for undelivered, unclaimed or returned packages, unless there is a merchant error. We are not responsible for damages incurred during shipping or for packages delivered to an incorrect address.

This shipping policy pertains to customers located in the United States and Canada only.

Orders must be made before 11:00 a.m. EST on non-holiday business days to guarantee that your order is processed same day.  Business days are Monday-Friday, excluding federal holidays within the 48 Contiguous United States.  For consumer protection, all orders are subject for review, including credit card authorization and address verification. As a result, on occasion there may be a slight delay in order processing; your patience is greatly appreciated.  While Mason Jars Company works closely with its vendors to assure timely shipment of your order, various factors can impact the carrier's ability to deliver within the expected time frame, including:  your location, weather, the carrier, holidays, and other unforeseen events that may delay shipping time.

Return Policy:

Customers may return new, unopened items at their own expense within 30 days of delivery for a full product refund. Items should be returned in their original product packaging. Shipping return costs will be refunded only if the return is a result of merchant a error.

Refunds will not be given after 30 days, unless there is a proven product defect.  If a product is believed to be defective, a picture showing the defective item with the order number sent to Contact@masonjars.com is necessary in order to complete the refund transaction.   Mason Jars Company reserves the right to update or modify the terms of the Exchange & Return Policy at any time.

Requesting a Return:

  • Sign in to your account
  • Click "Completed Orders" page
  • Click "Return Items" link for the order you'd like to return items from
  • Complete & submit the New Return Request form.

You will receive an email confirmation when the refund is processed.

Request a Return Regarding Guest Checkout:

  • Create an account by clicking here
  • Contact us by email at contact@masonjars.com
  • You must include your order number, the item(s) you wish to return & the reason for your return in your email

We apologize, but return requests without this necessary information will be declined.

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